06-11-2015, 01:42 AM
Bonjour,
Une erreur indépendante de WuBook a été détectée concernant certaines réservations le 10.06.2015 entre 10h42 et 14h00 :
Les données de carte de crédit étaient manquantes dans le message de confirmation de réservation.
Vous trouverez les détails de ce communiqué en anglais ci-dessous.
Nous vous présentons nos excuses pour le désagrément causé et restons à votre disposition pour tout complément d’information.
Cordialement.
L'équipe WuBook
Incident :
On Wednesday, June 10th at 10:42AM CET Booking.com experienced an issue with reservation.
The issue affected all the connected properties on a random scale.
Background
Reservations are normally pulled by IT providers along with credit card details. The incident provoqued a situation where reservations were being generated but credit card details were missing from the reservation message on a random base.
Resolution
The incident has been fixed as for 14:00 CET.
Credit card details are stored in Booking.com extranet. Please suggest properties who reported the accident to log into the Booking.com extranet to retrieve the information requested. CVC details, for security reason, might not be present. Should those not be present and the property would need them, please suggest to get in touch with the customer support.
Une erreur indépendante de WuBook a été détectée concernant certaines réservations le 10.06.2015 entre 10h42 et 14h00 :
Les données de carte de crédit étaient manquantes dans le message de confirmation de réservation.
Vous trouverez les détails de ce communiqué en anglais ci-dessous.
Nous vous présentons nos excuses pour le désagrément causé et restons à votre disposition pour tout complément d’information.
Cordialement.
L'équipe WuBook
Incident :
On Wednesday, June 10th at 10:42AM CET Booking.com experienced an issue with reservation.
The issue affected all the connected properties on a random scale.
Background
Reservations are normally pulled by IT providers along with credit card details. The incident provoqued a situation where reservations were being generated but credit card details were missing from the reservation message on a random base.
Resolution
The incident has been fixed as for 14:00 CET.
Credit card details are stored in Booking.com extranet. Please suggest properties who reported the accident to log into the Booking.com extranet to retrieve the information requested. CVC details, for security reason, might not be present. Should those not be present and the property would need them, please suggest to get in touch with the customer support.